Help Scout

Help Scout empowers customer-centric businesses with tools that make every interaction more human and helpful. More than 9,000 businesses use our email, live chat, and knowledge base to deliver human-centered support.+ 75+ keyboard shortcuts modeled after Gmail make you feel right at home + Auto-forward email from Google Apps and send messages using Google oAuth+ Securely log in to Help Scout automatically with your Google account (SSO)+ Track page views, bounce rates, and visitor location for Docs with Google Analytics MAILBOXES WITH A PERSONAL TOUCH+ Workflows enable you to filter emails, set up custom folders, or automate actions quickly + Shorten response time with Saved Replies and answer common questions perfectly+ Tagging allows your team to categorize conversations for automation and reporting.COLLABORATE WITH YOUR TEAM + Insightful Help Scout reports give you visibility into volume by channel, busiest hours, and trending topics among your customers.+ Collaborate internally with private notes and assignments + Our unique Traffic Cop feature prevents two agents from replying to the same customer + Manage multiple mailboxes or products with ease CONNECT WITH CUSTOMERS+ Customer profiles populate automatically with public information + Complete conversation history is only a click away + Quickly log phone calls from Help Scout or track voicemails automatically EXTEND AND INTEGRATE + 50+ apps and integrations connect Help Scout to other web services your business depends on+ Make magic happen with our OAth API for Mailboxes+ SDKs for Android and iOS plus a powerful Javascript API enable you to place Beacons on any website or application+ Use Webhooks to get notified about Help Scout activity + Serve Help articles on your own site and automate content creation with the Docs API+ Custom Apps enable you to pull in data from any third-party source